Return Policy

Last revised: 17 September 2026

Your right to return

You may notify us that you wish to withdraw from an online purchase within 14 days of delivery. For items from one order delivered separately, the period begins when you receive the last item. Email info@incantevolemilano.com before sending a return so that we can provide the correct return address. Include your order number and identify the items. You can request a withdrawal or claim form by email; an unambiguous withdrawal statement is also sufficient.

Send the items back within 14 days after notifying us of your withdrawal. Return shipping for a change-of-mind return is paid by the customer. Please package items securely and retain proof of dispatch.

Condition of returned garments

Garments should be returned unworn, unwashed, undamaged and unused, with all original tags attached. Please try garments on carefully. We do not accept garments with makeup, deodorant, sweat or perfume marks under our voluntary returns conditions. This does not remove your statutory withdrawal rights: where handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods, you may be responsible for the resulting reduction in value.

Wrong, damaged or defective items

Please report visible damage, a defect or an incorrect item to info@incantevolemilano.com within 48 hours of delivery, with photographs, so that we can resolve the issue promptly. This request does not limit your statutory legal rights or make a valid claim dependent on reporting within 48 hours. We will provide the appropriate return instructions and explain the available remedies. Necessary return costs for a justified defect or incorrect-item claim are borne by us.

Refunds

Refunds are issued to the original payment method within 14 days after we receive your withdrawal notice. We may withhold reimbursement until we receive the returned goods or you provide sufficient proof of dispatch, whichever occurs first. The refund includes the standard outbound delivery charge where required by law; additional costs for a more expensive delivery option are not reimbursed. We will not require you to accept an exchange or store credit instead of a refund you are entitled to receive.

Any deductions must be permitted by law and explained to you. Customs charges paid to a customs authority are subject to that authority’s refund procedures. To request an exchange, contact us; you may return an item and place a new order, subject to availability. These conditions do not affect your statutory rights.